Ticket policies

Ticket policy domestic flights

LIGHT	FLEX	EXTRA
Bonus points 250 per flight.	Bonus points 850 per flight.	Bonus points 1700 per flight.
BRA Lounge access No.	BRA Lounge access No.	BRA Lounge access Included. The BRA Lounge is located air side at Stockholm Bromma Airport (BMA).
Fast Track No.	Fast Track Included. Fast track is available at Landvetter Airport (GOT) and Malmo Airport (MMX).	Fast Track Included. Fast track is available at Landvetter Airport (GOT) and Malmo Airport (MMX).
Carry-on bag Included, 8kg (50x40x25 cm)	Carry-on bag Included, 8kg (50x40x25 cm)	Carry-on bag Included, 8kg (50x40x25 cm)
Checked baggage Not included. Can be purchased for a fee (tickets purchased before 29 March have baggage included)	Checked baggage 1 bag x 23 kg	Checked baggage 2 bags x 23 kg
Validity period 1 year. Max two months between outbound and homebound.	Validity period 1 year.	Validity period 1 year.
Rebooking Yes, from 650 SEK per flight leg. Plus ticket difference if any. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes, ticket difference if any will be charged. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes. Change of time and date of travel is possible but not change of destination or point of origin.
Transfer of tickets/name change SEK 650 per ticket. Name change must be completed no later than 24 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.	Transfer of tickets/name change SEK 650 per ticket. Name change must be completed no later than 24 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.	Transfer of tickets/name change Free of charge. Name change must be completed no later than 24 hours prior to departure.No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.
Cancellation & Refunds Not refundable. Full refund when cancellation is made within 24 hours from the time of booking, if it was purchased minimum of 12 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Contact Customer Center for cancellation within 24 hours. Full refund in case of illness, if a Cancellation Protection was purchased with Braathens Regional Airlines when the ticket was purchased. A doctor's certificate must be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Ticket is refundable for a charge of 600 SEK per way and person when the ticket is canceled at least 30 minutes before departure. Any service fees are non-refundable. Full refund when cancellation is made within 24 hours from the time of booking, if it was purchased minimum of 12 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Contact Customer Center for cancellation within 24 hours. Full refund in case of illness, if a Cancellation Protection was purchased with Braathens Regional Airlines when the ticket was purchased. A doctor's certificate must be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Refundable. Service charges will not be refunded.
Standby/go show No.	Standby/go show No.	Standby/go show Yes.
Child discounts (2–11 years) 50% discount on the basic price, excluding taxes. Children under 12 must be accompanied by an adult 16 years of age or older.	Child discounts (2–11 years) 50% discount on the basic price, excluding taxes. Children under 12 must be accompanied by an adult 16 years of age or older.	Child discounts (2–11 years) 50% discount on the basic price, excl. taxes. Children under 12 must be accompanied by an adult 16 years of age or older.
Unaccompanied minors (UM) Unaccompanied minors between 5–12 years of age pay the UM price that includes the handling charge of the trip. Unaccompanied minors may only travel one flight leg to/from Bromma.	Unaccompanied minors (UM) Unaccompanied minors between 5–12 years of age pay the UM price that includes the handling charge of the trip. Unaccompanied minors may only travel one flight leg to/from Bromma.	Unaccompanied minors (UM) Unaccompanied minors between 5–12 years of age pay the UM price that includes the handling charge of the trip. Unaccompanied minors may only travel one flight leg to/from Bromma.
Infants Children under 2 years of age at the start of the trip travel free of charge. One infant per adult may travel free of charge. If an adult is travelling with two infants, the child price is payable for the second child.	Infants Children under 2 years of age at the start of the trip travel free of charge. One infant per adult may travel free of charge. If an adult is travelling with two infants, the child price is payable for the second child.	Infants Children under 2 years of age at the start of the trip travel free of charge. One infant per adult may travel free of charge. If an adult is travelling with two infants, the child price is payable for the second child.

Ticket policy domestic flights senior, youth, student

Seniors	Youth	Students
Booking class V	Booking class V	Booking class V
Carry-on bag Included, 8 kg (50x40x25 cm)	Carry-on bag Included, 8 kg (50x40x25 cm)	Carry-on bag Included, 8 kg (50x40x25 cm)
Checked baggage Not included. Can be purchased for a fee. (tickets purchased before March 29 have baggage included)	Checked baggage Not included. Can be purchased for a fee.	Checked baggage Not included. Can be purchased for a fee.
Ticketing At booking.	Ticketing At booking.	Ticketing At booking.
Rebooking Yes, 350 SEK per flight leg. Upgrade is not possible. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes, 350 SEK per flight leg. Upgrade is not possible. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes, 350 SEK per flight leg. Upgrade is not possible. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.
Cancellation & Refunds Not refundable. Full refund when cancellation is made within 24 hours from the time of booking, if there is more than 12 hours left to departure. No parts of the trip can be started/used when going on a round trip. Contact our Customer Center for cancellation within 24 hours. Full refund for sickness, if a cancellation insurance was signed with B.R.A at the time of ticket purchase. A doctor's certificate should be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Not refundable. Full refund when cancellation is made within 24 hours from the time of booking, if there is more than 12 hours left to departure. No parts of the trip can be started/used when going on a round trip. Contact our Customer Center for cancellation within 24 hours. Full refund for sickness, if a cancellation insurance was signed with Braathens Regional Airlines at the time of ticket purchase. A doctor's certificate should be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Not refundable. Full refund when cancellation is made within 24 hours from the time of booking, if there is more than 12 hours left to departure. No parts of the trip can be started/used when going on a round trip. Contact our Customer Center for cancellation within 24 hours. Full refund for sickness, if a cancellation insurance was signed with Braathens Regional Airlines at the time of ticket purchase. A doctor's certificate should be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.
Validity period 1 year. Max two months between outbound and homebound.	Validity period 1 year. Max two months between outbound and homebound.	Validity period 1 year. Max two months between outbound and homebound.
Special requirements Valid for people over 65 years of age, for illness and early retirement pensioners and people with disabilities/disability benefits. Passenger must provide valid identification on request, or a certificate from the social insurance agency. If this cannot be presented, boarding will be denied and the ticket regarded as used.	Special requirements Valid for persons 12–25 years of age. Passengers must provide valid identification on request. If this cannot be presented, boarding will be denied and the ticket regarded as used.	Special requirements Valid for Students. Passenger must provide valid Swedish student identification and valid identification on request. If this cannot be presented, boarding will be denied and the ticket regarded as used.
Failure to cancel/No show No.	Failure to cancel/No show No.	Failure to cancel/No show No.
Child discounts No. Accompanying children under 12 years of age may travel at youth price with a Senior. The entire trip must be completed together.	Child discounts No. Accompanying children under 12 years of age may travel at youth price with a Senior. The entire trip must be completed together.	Child discounts No. Accompanying children under 12 years of age may travel at youth price with a Senior. The entire trip must be completed together.
Bonus points per flight. 250	Bonus points per flight. 250	Bonus points per flight. 250
Lounge access No.	Lounge access No.	Lounge access Yes.

Ticket policy international flights

BRA FAST	BRA BAS	BRA EXTRA
Bonus points 250 per flight.	Bonus points 850 per flight.	Bonus points 1700 per flight.
BRA Lounge access No.	BRA Lounge access No.	BRA Lounge access Yes. You can find our lounges at Bromma Airport.
Fast Track No.	Fast Track No.	Fast Track Yes. Fast Track is available at Landvetter and Malmö Airport.
Validity period 1 year.	Validity period 1 year.	Validity period 1 year.
Rebooking Yes, from 650 SEK per flight leg plus ticket difference if any. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes, ticket difference if any will be charged. Rebooking must be done at least 30 minutes before departure. Change of time and date of travel is possible but not change of destination or point of origin.	Rebooking Yes. Change of time and date of travel is possible but not change of destination or point of origin.
Transfer of tickets/name change Not permitted on code share destinations where carrier not is Braathens Regional Airlines.
Transfer of tickets/name change SEK 500 per ticket. Name change must be completed no later than 24 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.	Transfer of tickets/name change SEK 500 per ticket. Name change must be completed no later than 24 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.	Transfer of tickets/name change Free of charge. Name change must be completed no later than 24 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Please contact or Customer Center to change the name of a ticket.
Cancellation & Refunds Not refundable. Full refund when cancellation is made within 24 hours from the time of booking, if it was purchased minimum of 12 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Contact Customer Center for cancellation within 24 hours. Full refund in case of illness, if a Cancellation Protection was purchased with Braathens Regional Airlines when the ticket was purchased. A doctor's certificate must be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Ticket is refundable for a charge of 600 SEK per way and person when the ticket is canceled at least 30 minutes before departure. Any service fees are non-refundable. Ticket is refundable for a charge of 600 SEK per way and person when the ticket is canceled at least 30 minutes before departure. Any service fees are non-refundable. Full refund when cancellation is made within 24 hours from the time of booking, if it was purchased minimum of 12 hours prior to departure. No parts of the trip can be started/used when going on a round trip. Contact Customer Center for cancellation within 24 hours. Full refund in case of illness, if a Cancellation Protection was purchased with Braathens Regional Airlines when the ticket was purchased. A doctor's certificate must be sent to Braathens Regional Airlines within 30 days from cancellation. Contact our Customer Center for cancellation with a doctor's certificate.	Cancellation & Refunds Refundable. Service charges will not be refunded. Tickets booked with a value code from a ticket on hold are not refundable.
Unaccompanied minors (UM) No	Unaccompanied minors (UM) No	Unaccompanied minors (UM) No
Infants 90% discount when seated with a parent. 33% discount when seated in own seat.	Infants 90% discount when seated with a parent. 33% discount when seated in own seat.	Infants 90% discount when seated with a parent. 33% discount when seated in own seat.

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