Travel with reduced mobility
General Information & Booking
If you cannot move to an emergency exit during a possible evacuation, you count as mobility impaired. You can book your flight at flygbra.se, but you have to book assistance afterwards via our Customer Center.
To book assistance for passengers with reduced mobility
According to the EU constitution, a booking of assistance should be made no later than 48 hours prior to departure. You are allowed to bring two mobility aids free of charge, other than your baggage. If assistance is booked later than 48 hours prior to departure, it is handled as an unannounced assistance. This means that the passenger still has the right to assistance, but a waiting time might occur due to pre-booked assistance is prioritized.
At each airport, meeting points are marked, where the passenger should announce their arrival to request assistance.
See more information at each airport's website.
If you need assistance, you should be at check-in:
- at least 60 minutes prior to departure for domestic flights
- at least 60 minutes prior to departure for international flights
Type of assistance
|Type of assistance|
|MAAS||Meet and assist||I can walk by myself, but I need support.|
|MAAS YP||Young person||I need escort to and from the airplane on my trip.
Please note that this service is only available for one line, and not if you have a transfer.
|WCHR||Wheelchair on ramp||I need a wheelchair to/from the airplane, but I can walk by myself upwards and downwards the stairs and get med to my seat.|
|WCHS||Wheelchair up/down stairs||I need a wheelchair to/from the airplane, be lifted upwards and downwards the stairs, but I can walk by myself to my seat.|
|WCHC||Wheelchair to cabin seat||I need a wheelchair to/from the airplane, be lifted upwards and downwards the stairs and I need to be carried to my seat.|
See more information about this subject at Battery driven wheelchairs
* Space limitations and dangerous goods
** We reserve the right to deny transport of aids if there is a space limitation on-board the airplane and applicable legislation about dangerous goods (DGR).