How can I make a claim?
Do you have any thoughts about your trip with us? Or did it not go as planned?
You are always welcome to send us both positive feedback and feedback on situations where everything didn't go according to plan. Your opinions are important to us and we would love to take part of your experience, since your feedback contributes to Braathens Regional Airlines having the most satisfied customers in the future as well.
For us to be able to handle your claim case, possible claims for refund, feedback or such correctly, you need to register a case via the form linked below. The claim needs to be us at hand no later than 2 months after arrival.
If you were several people that travelled together, you can send in one collective claim for all travellers. Send us only one registration for your whole case, and kindly describe your case as detailed as possible in the box for "free text/message".
Send your feedback via our claims form here
What happens after you have sent in your case?
When you have sent in your case via the form, you will get a confirmation to your specified email address that we have received your registration. If you wish to send in receipts for a possible refund, remember to always write the sender on your letter, and refer to your personal case number REKXXXXXX-XXX and attach your complete bank information in the letter. Physical receipts are sent by post and electronical receipts can be sent to us by email.
The claims department will thereafter contact you for other information needed, such as a flight ticket or other. The office turnaround time for your case is approximately 10 working days.
Contact information to Braathens Regional Airlines Claims department:
BRA Sverige AB
201 20 Malmö
When contacting us, always refer to your case number REKXXXXXX-XXX that you receive after filling out the claims form. To minimize the office turnaround time, it makes it easier if you have already registered a reclamation case via the form linked above, when contacting us.