Frequently asked questions
Här hittar du svar på dina frågor angående:
Common questions
Fly with Amapola
Annual cards and punch cards
BRA loyalty program
We are happy to announce that our company reconstruction was finished on September 8.
It is very difficult to tell. Much reflects how the corona pandemic develops and what decisions about approaches respective country takes. Business travel will be significantly lower for a longer period. Leisure travel is not declining as much. It will probably take a couple of years before the market stabilizes to a new normal level that will be lower than it was before Corona.
We are preparing to have the first aircraft in the air at the end of September, but initially it will be chartered flights, which we have received many inquiries about from both Sweden and Europe. In parallel with this, we analyze and validate the market development and demand for travel. We need to find the optimal date for our first regular routes, probably sometime in the fourth quarter of this year.
It is likely that we will start operating Malmö-Bromma, Gothenburg-Bromma, Ängelholm-Bromma, Visby-Bromma and Umeå-Bromma at first. As the market becomes stronger and demand increases in other locations, we will increase the destinations gradually.
We will start with a few routes and then expand successively with more routes, aircrafts and frequencies as soon as we can see a sufficient demand in the market. It is too early to answer specifically about the different destinations right now.
We validate the right timing to enter the market. This is difficult to assess due to how Corona has influenced our behavior in combination with what the authorities recommend us. Our restart depends on the demand for air travel starting up again to a reasonable extent. We will be very careful before we choose to start our operation again, all to ensure that we are profitable and that we do not create overcapacity in the market.
By July 2021 at the latest, 25% of the ticket debt will be repaid to the customers who have applied for a refund. 25% is the composition established in the District Court. More information about repayment due to the company reconstruction between 6 April-8 September can be found at www.flygbra.se.
Current circumstances means that BRA was forced to cancel all flights and was put into a company reconstruction on April 6, 2020. We are very sorry about this situation but have offered our customers either a refund of 25% of the ticket price or a replacement ticket. You who have paid for a flight that has been canceled have a claim on BRA on the entire purchase price for the ticket. According to the Corporate Reconstruction Act, however, BRA may not pay claims that have arisen before the reconstruction, so-called old debts, and the law does not make an exception for claims that are attributable to consumers. The payment that can be offered is the payment proposed in the agreement within the framework of the reconstruction, i.e. 25% of the claim amount.
It is always possible to change your ticket on hold and request a refund instead. You will then receive 25% of the full ticket value according to the established composition from the District Court. More information can be found at www.flygbra.se
All customers, regardless of where they booked their ticket, are asked to fill in the form on our website. The refund will then be processed no later than July 2021.
No, due to the reconstruction BRA is not included in the BSP until further notice. The tickets that’s earlier been processed via BSP agent refund are therefore no longer in the system. These tickets needs to be handled in the same way as refunds for tickets on hold in general. Read more.
You can either book a flight with our partner Amapola by contacting their customer center by phone +46 (0) 770-790 700 Mon-Fri 06-19, Sun 12-19.
The other option, if you want to wait and book your ticket with BRA, is also possible. You will then contact our customer center as soon as we have opened our booking at BRA again and we will help to rebook your ticket. Your ticket on hold is valid until 30 September 2021.
It is a commercial agreement which means that Amapola flies on some routes while we stand still. Customers can fly on their BRA tickets from previous canceled flights.
Contact Amapola's customer center on +46 (0) 770-790 700 Mon-Fri 06-19, Sun 12-19.
Currently until December 20th
We keep all annual cards and punch cards frozen as long as the commercial flights with BRA are paused.
Send an email to kundrelationer@flygbra.se and we will help you. We need name, flight destination and date.
Yes, it is possible to use your trip from any place of departure and to any destination.
The tickets will remain until 30 September 2021 even if you don´t fill in the form. Please remember your booking reference as this makes it easier to find your flights when it is time for you to rebook your tickets.
As soon as possible.
You can book your tickets no later than 3 days before your intended departure and as soon as our booking reopens.
Yes, all tickets will remain on hold until 30 September 2021.
Yes, with Amapola until BRA opens our own flights again.
We will extend the dates for all tickets on hold, annual cards and punch cards so that our customers will not be affected. Right now, the tickets on hold are valid until September 30, 2021. Regarding annual cards, punch cards and points from our loyalty program, these will be extended the corresponding time as we have been in pause.
We don´t have any agreement with Air Gotland. Our customers tickets on hold can only be used on Amapola's flights. You can also wait to use your ticket on hold until we are back flying again. The tickets will be valid until 30 September 2021 and can be transferred at no extra cost to another person. The tickets on hold can be used on our entire route network no matter what destination you had booked before.
Your annual card will be extended by the corresponding time we have been paused as soon as we start up our own flights again.
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
Yes, send an email to kundrelationer@flygbra.se with your booking number, name and date for the flight.
We have 12 aircrafts of the model ATR-500/600.
It is a commercial agreement which means that Amapola flies on some routes while we stand still. Customers can fly on their BRA tickets from previous canceled flights.
Contact Amapola's customer center on +46 (0) 770-790 700 Mon-Fri 06-19, Sun 12-19.
Currently until December 20th
Yes, at Amapola until BRA opens our own flights again.
Send an email to kundrelationer@flygbra.se. We need your name, flight destination and date.
We keep all annual cards and punch cards frozen as long as the commercial flights with BRA are paused.
We don´t have any agreement with Air Gotland. Our customers tickets on hold can only be used on Amapola's flights. You can also wait to use your ticket on hold until we are back flying again. The tickets will be valid until 30 September 2021 and can be transferred at no extra cost to another person. The tickets on hold can be used on our entire route network no matter what destination you had booked before.
We will extend the dates for all tickets on hold, annual cards and punch cards so that our customers will not be affected. Right now, the tickets on hold are valid until September 30, 2021. Regarding annual cards, punch cards and points from our loyalty program, these will be extended the corresponding time as we have been in pause.
Your annual card will be extended by the corresponding time we have been paused as soon as we start up our own flights again.
We keep all annual cards and punch cards frozen as long as the commercial flights with BRA are paused.
As soon as possible but the latest when we start our own flights again.
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
Yes, send an email to kundrelationer@flygbra.se with your booking number, name and date for the flight.
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
They will not be usable until we start our own commercial business again. We will extend the validity of the points the corresponding time as we have been in a pause.
We will automatically extend the date for everyone with points with the corresponding time we have been in a pause.
At the moment we cannot promise that the offers from partners that we previously had will remain. We will get back to you with information regarding our loyalty program as soon as we are back flying again. You will always be able to book flights with your points from BRA also in the future.
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