Frequently asked questions - Common questions
When do you start flying on your own?
What is your view at the market? What does the future look like for you?
What destinations will you fly to when you start up?
When will you start with flights to Ronneby, Växjö, Kalmar, Halmstad, etc.?
Why are you waiting to start flying regular flights?
I have requested a refund of my ticket. When can I expect to receive my refund on the ticket that´s been canceled?
I have received information that, due to your company reconstruction, I will only get back 25% of the ticket value. Is that correct?
If you do not open my destination, will I get my money back?
My ticket is booked through my travel agency, how do I get my money back?
Can refunds be requested via BSP?
For travel agencies: Ticket status changed to R
Customers that has a still not flown ticket, booked with BRA can choose to either get a refund of 25% or to keep the ticket for later use.
For customers who still did not make their choice, or chose to keep their ticket, BRA has taken following action:
All tickets that are still open for usage and are issued before the reconstruction will be refunded into a value code (The ticket status will change from O to R)
Once BRA have resumed business the customer can request their value code and book their new ticket on BRA website.
Travel agencies should not take any action in this process.
How do I book my ticket on hold?
I cannot find my booking number on my ticket on hold. What can I do?
We have a ticket on hold. We understand that we can redeem the trip to any destination. Can you also change the place of departure?
I have a number of tickets on hold that I want to keep and rebook once you get started again. Do I have to fill in the form? Can´t I just wait, or will they disappear?
When should you last make your choice regarding a ticket on hold or refund?
When do I need to book my tickets on hold when I want to use them?
Can I wait to make my choice and still have the ticket on hold?
Yes, all tickets will remain on hold until 30 September 2021.
What will happen to customers' tickets and other preordered products until you start flying?
We will extend the dates for all tickets on hold, annual cards and punch cards so that our customers will not be affected. Right now, the tickets on hold are valid until September 30, 2021. Regarding annual cards, punch cards and points from our loyalty program, these will be extended the corresponding time as we have been in pause.
Can I book my ticket on hold from BRA at Air Gotland?
We don´t have any agreement with Air Gotland. You can use your ticket on hold once we are back flying again. The tickets will be valid until 30 September 2021 and can be transferred at no extra cost to another person. The tickets on hold can be used on our entire route network no matter what destination you had booked before.
I have an annual card that I want to keep but wonder what happens during the time the traffic has been paused?
Your annual card will be extended by the corresponding time we have been paused as soon as we start up our own flights again.
I want to know how much "value" is left on my annual card. How do I find out?
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
I want to know how many clips I have left on my punch card. How do I find out?
Send an email to kundrelationer@flygbra.se and we will help you. We need your name and membership number.
I need a receipt or equivalent proof of a flight I made with you. Can you help me with that?
Yes, send an email to kundrelationer@flygbra.se with your booking number, name and date for the flight.
How many aircraft does BRA have?
We have 12 aircrafts of the model ATR-500/600.